IT Service Assurance

OPNET Technologies, Inc. is a leading provider of solutions for IT Service Assurance. OPNET provides the industry's most comprehensive, integrated solution suite for application and network performance management. OPNET's solutions deliver broad visibility and monitoring across infrastructure domains as well as deep data collection and analytics to enable powerful root cause diagnosis.

• Breadth: Provides visibility across the application footprint, including Java, .NET, custom applications; web and application servers;, database servers; client machines; routers, switches, load balancers, firewalls, and WAN accelerators
• Depth: Obtain high quality, fine-grained data specifically targeted at troubleshooting application performance
• Integration across domains: Ability to obtain, analyze and report on data that allows a progressively deeper analysis starting with a symptom, going through triage, and leading to root cause isolation
• Analytics: True correlation of performance-related metrics and events, adaptive base-lining of performance metrics, rules-driven analysis, and advanced visualization that synchronizes data across application tiers to present an integrated view
• Low Overhead: Patented, industry-leading capabilities for collection, long-term storage, rapid retrieval of high-volume, fine-grained data, and automated configuration and tuning of the management solution

OPNET’s solutions have been operationally proven in thousands of customer environments worldwide.

BMC Service Assurance delivers automated and predictive technology across your entire enterprise:

• Find and fix problems before your users call with an unmatched combination of analytics, automation, and integration
• Put the right person on the right problem every time through unprecedented insight into business context
• Automate processes to eliminate routine, manual, and administrative tasks
• Unify management tools across distributed, mainframe, physical, and virtual environments

IT is increasingly measured by its relationship to revenue, employee productivity and business success and its ability to adapt to change. Service Assurance uniquely links real end-user experience, transactions and applications with the underlying systems and network infrastructure supporting them so you can understand the real-time performance, risk and quality of business services across your physical, virtual and cloud environments.

• Increase agility, helping you optimize revenue and enhance productivity
• Gain greater IT value and relevance to core business objectives
• Prioritize actions based on business impact and SLAs

EMC Ionix Service Assurance Manager is the cornerstone of the EMC Ionix for IT Operations Intelligence management suite. Service Assurance Manager integrates and correlates topology, events, and analysis from multiple sources, and it works with the EMC Ionix Global Console or EMC Ionix Business Dashboard to provide a real-time, end-to-end perspective on your information infrastructure, its health, and its effect on the business-critical services that it supports.

Proactive Monitoring

OpManager provides out-of-the-box support for monitoring critical resources on servers, routers, switches, firewalls, domain controllers et all.. Besides the device availability, the other resources monitored include host resources like cpu, disk, and memory utilization, traffic utilization, availability of critical services, important windows event logs etc.

Performance data is collected for all the resources periodically to determine their availability and that of the network health as a whole. Pro-active monitoring by way of configuring meaningful thresholds, helps avoid 'unpleasant surprises'.

Monitoring performance is done using standard protocols like SNMP, CLI, and WMI. So, it is not mandatory for your servers to be SNMP-enabled for performance monitoring. OpManager can monitor the linux and solaris environments using CLI and windows environment using WMI in the absence of SNMP.

Over 1,000 service providers, including all of the Top 20, rely on Tivoli Netcool to ensure their most critical services are performing to the highest standards. Tivoli Netcool software for Service Providers offers the leading Service Management software for the monitoring and management of critical services, application and network-based systems. Tivoli Netcool helps wireless; managed service providers; telecommunication, cable and internet service providers to meet today's challenges and deliver a solution to address future requirements.

Highly scalable and rapidly deployable, Tivoli Netcool software delivers end-to-end service management, problem isolation, and automation to help service providers operate more effectively.